Shipping and Returns

Returns Policy

Returning an item or items for a refund or exchange must be made within 14 days of receiving the order.  Any returns made after this period may be rejected and sent back to the original delivery address.

All returns must be sent back with a return form,  click here to download.  Refunds are only given for faulty items or size exchanges.  If you have any uncertainties as to whether you are eligible to return an item, please contact us.

  • Customers are responsible for the item until it reaches us.
  • The cost of returning the item to us is the responsibility of the customer.
  • Exchanged items will be despatched on a free delivery service.

*Please note

We cannot accept returns or exchanges:

  • That have been washed
  • On underwear, socks, due to hygiene reasons
  • On any items that are covered in animal or human hair
  • Any items which are no longer in production on the website

Shipping

South African Standard Delivery

We offer free shipping within South Africa and the delivery time may take up to 3 working days.

All parcels are sent on a tracked & signed service. Tracking information will be provided if requested.

International Delivery

International deliveries costs will be calculated at checkout and the delivery time may take up to 10-15 working days.

We ship with our local post office.

All parcels are sent on a tracked & signed service. Tracking information will be provided if requested.

Shipping and Delivery

All orders made on the U Mad Brah Apparel website are dispatched from South Africa to the shipping address you provide at the checkout stage, orders are usually delivered on business days; excluding bank holidays and national holidays. Some of our delivery partners will deliver orders on weekends.  

Any international orders may be subject to customs charges. These charges are not quoted at checkout and are out of our control. U Mad Brah Apparel will not be held responsible for any customs & VAT charges.

U Mad Brah Apparel cannot be held responsible for delay in delivery, including but not limited to the following;

Any incorrect customer details, customs clearance, inventory levels, national or private strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.

Intellectual Property Rights

All trademarks, service marks, logos and trade names which appear on U Mad Brah Apparel products, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of U Mad Brah (PTY) LTD. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website.

Amendments to Terms and Conditions

We reserve the right to make changes to these Terms and Conditions at any time.

The use of this Website as well as any purchase agreement between you and us, will be subject to the version of the Terms and Conditions on this page at the time you place an order or browse our website.

Please check the U Mad Brah Apparel Terms and Conditions periodically for changes.